Too big for your britches…

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It has quickly come to my attention that there are many (too many) pool service companies that have outgrown their ability to provide the appropriate customer service to their homeowners.  This is not an uncommon scenario for any industry.  The business starts out small and grows and grows until you are no longer a personal member but a number.  Many times our new clients say, “We are not getting the attention that we once had from our pool company.”  That is a lesson that I am going to take with me as Crowe Pool Service grows.  We are always going to make sure that we have a personal approach to our service.  We are grateful to each of our homeowners for allowing us the opportunity to take care of their pool.  We will not take for granted the fact that you have chosen Crowe Pool Service, and we will always strive to satisfy your wishes.

While talking with one of our new customers, and letting her know exactly what we do each week (The Crowe Pool Service Way), she asked if we could clean her pool in 7 minutes.  I laughed, and jokingly stated that we are working toward that goal.  I explained to her that we take great pride in the fact that we do “everything every time”.  I also let her know that we leave a report with her each week to let her know exactly what condition the pool was in when we arrived and what we did to make sure that it was in pristine condition when we left.  This is how we hold ourselves accountable for your pool each week.  You are not left guessing whether we showed up or not, or was the filter cleaned, etc.  We gladly let you know exactly what we did for your pool.

We will always take pride in the fact that you have made the decision to use Crowe Pool Service.  No matter how large we grow, we promise to give you the attention you deserve.  We will make your satisfaction our goal.

Thanks for choosing us as your pool service provider!


About the Author:

Ryan currently resides in St Augustine where he is co-owner of Crowe Pool Service.

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